Operations cum Customer Service

Location: Penang | Full-Time

Company Overview – Contacthings

Contacthings is a Penang-based engineering company specializing in automated test solutions, thermal control systems, and custom equipment development for the semiconductor industry. We provide end-to-end support — from test sockets and fixtures to automation equipment and instrumentation.

Job Description

We are looking for a proactive Operations cum Customer Service to support daily order processing, customer service, and operational coordination. This role is responsible for managing customer purchase orders, tracking deliveries, handling e-commerce orders, and ensuring smooth communication between customers and internal teams.

Key Responsibilities

Acknowledge Customer Purchase Orders (POs)

• Confirm receipt of customer POs promptly and advise the estimated time of delivery (ETD).

Maintain PO Tracker

• Record all incoming orders accurately in the PO tracker to ensure visibility and traceability.

Coordinate New Orders

• Identify new POs, forward them to the respective owner, and obtain purchase details or instructions for the purchaser.

Process Sales Orders

• Print out POs, create item codes, and generate corresponding sales orders in the system.

Manage E-commerce Orders

• Handle online orders efficiently and respond to customer chats or inquiries in a timely manner.

Monitor Customer ETAs

• Track customer delivery timelines, perform ETA checks, and trigger necessary follow-ups or actions to ensure on-time delivery.

Customer Engagement & Support

• • Attend to customer enquiries, perform product/material sourcing, and prepare accurate quotations to meet customer requirements.

Requirements

• Diploma / Degree in Business, Supply Chain, Logistics, or related field
• Minimum 1–3 years of experience in customer service, operations, or sales support
• Good communication and coordination skills
• Strong attention to detail and ability to multitask
• Basic in Microsoft Access skills
• Experience in e-commerce platforms is an added advantage
• Basic understanding of Purchase Order (PO), Invoice, and Delivery Order (DO)

Benefits

• Competitive salary & incentives
• Career growth & skill development
• Innovation-driven environment
• Medical & Insurance Coverage
• EPF, SOCSO, EIS

How to Apply?

Email your resume to: hiring@contacthings.com